How customers extend a session from SimLock

When a player is on a simulator with SimLock, they can add more paid time at the end of their booking without going to the front desk. SimLock opens an Extend session page on their phone.

What the player does

1. On the extend screen, they see their current end time and can add one or more booking slots with the plus and minus controls.
2. They tap Continue to checkout and complete payment the same way as a normal bay booking.
3. After payment, the extra time is added on the bay calendar like any other booking.

When extension is not available

Extension only works when the next slot on that simulator is free and lines up with the end of the current session. The player sees This session can't be extended if:

• Someone else already has the next slot
• There is a block on the simulator
• The venue is not open for the extra time (for example, closing right after the session)

In those cases, your staff can still help with a manual booking if you have time available.

What you need to set up

No separate setting is required. Pricing follows your public bay calendar. Member benefits and discount codes are applied in checkout the same way as on your booking page.

If SimLock is not installed yet, start with What SimLock is and how it works.