Common questions and support documentation

Statistics

Statistics gives a clear overview of bookings, capacity usage, and revenue.

6 articles

Venue setup

Configure venue details, booking rules, opening hours, and operational settings.

13 articles

Bays

Set up, price, disable, or manage bays and simulator resources in Alba.

6 articles

Pricing

Set up and manage pricing, peak hours, advanced rates, and member pricing.

3 articles

Bookings and payments

How bookings, payments, edits, cancellations, and refunds work in Alba.

13 articles

Blockings and maintenance

Create blockings, manage maintenance, and control temporary bay or venue shutdowns.

5 articles

Repeat bookings and groups

How to manage repeating group play using blockings and external access control.

1 article

Events

Create, manage, and run events, including sign-ups, pricing, and resources.

8 articles

Memberships

Create and manage memberships, benefits, rules, pricing, and availability.

13 articles

Value cards

Create, assign, sell, and manage value cards for flexible customer payments.

9 articles

Gift cards

Create, sell, assign, and track gift cards used for booking playtime.

7 articles

Discount codes

Create and manage discount codes, rules, limits, and usage tracking.

4 articles

Customer management

View, manage, and support customer profiles, bookings, products, and activity.

9 articles

Doors and access control

Set up and manage access control, door unlocking, SMS links, and entry rules.

9 articles

SimLock

Install, manage, test, and troubleshoot SimLock for automated simulator access.

10 articles

Instructors

Set up instructors, lessons, packages, availability, and customer booking flows.

10 articles

Accounting

View reports, track revenue, manage transactions, and access financial data.

9 articles

Branding

Customize your venue’s branding with colors, logos, and cover images.

1 article

Support

Contact Alba support, report issues, and understand response expectations.

3 articles