What to do if a customer is not receiving emails

Some email providers have stricter, older or less sophisticated filtering policies. The old email Microsoft domains like Hotmail, Outlook, Live, Msn, and certain custom domains (example.com) may delay incoming messages or place them in the spam folder.

To see whether Alba sent the email, open the booking in the admin calendar and look at its activity log. It shows the address the booking confirmation was sent to, and if it failed. A typo in the customer’s email address is the most common reason. The customer can correct it under Profile, then Your details. Alba sends all emails from its own address, and there is no setting to send them from your own email domain.

If the customer cannot find the email in spam or the message remains undelivered after some time, please contact us for further assistance.